Customer Service

Shipping & Delivery

To keep postage costs down delivery is offered through MyHermes.

Orders are normally delivered within 3-4 days.

The cost of delivery is dependant upon the weight of the item purchased; a quote can be obtained prior to placing your order on the checkout page.

We will give 24 hours notice in the unlikely event that we are unable to meet our agreed delivery date. Your order may be cancelled without any charge or further obligation should an alternative date be considered unacceptable to you.

Please be aware that the following postcodes may incur additional charges. Please contact us for more information and to arrange.

PF48, PF24, PF12, PF10, PF9, BT, IM, TR, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE

We are able to ship internationally and will adjust postage costs accordingly - the shipping rates set up on this site are set to post within the UK and may not accept order which have a postal address outside the UK. Please make contact directly with jane@mabelonthetable.co.uk for a personalised postage quote.

Furniture Shipping & Delivery

Delivery:

Currently, our online store deals with collection only. However, if you are unable to collect your purchase from us, please phone +447806783068 for a quote from our delivery service or email us at jane@mabelonthetable.co.uk  or arrange your own courier.





Privacy & Security

At Mabel we value and protect customer details. The information we collect from you whilst processing your orders on-line will be used in a lawfully and abiding manner in accordance with the Data Protection Act of 1998. The particular types of information we require from you to process orders on-line are your name, address, phone number, email address, and credit or debit card information. We take this information about our customers in order to help process your order in a fast and efficient manner and to help us provide the best possible service from purchase through to delivery. You will have the opportunity to permit us to hold your information for future reference or have your details removed once your transaction has been completed. Additionally, we can provide you with information about products and special offers you may be interested in. If you would at any time like to see a copy of the details we hold about you please contact us in writing, there maybe a small fee to pay to cover our administration time and you will be advised of this when you contact us. For delivery purposes only, a third-party company may be used and it may be necessary for us to disclose your full postal address (your delivery name, address and postal code).

Returns & Replacements

1. If you are not satisfied with your purchase from us, you may return the goods and obtain a refund or exchange within 7 working days of placing the order.

2. If you return an item due to buying the wrong item or have just changed your mind, return shipping costs are at your expense, and our shipping costs will be deducted from the refund (even if the item had free P&P).

3. If you are returning a faulty item for a replacement, we will refund your return P&P up to the value of the original outgoing P&P (If you choose to send it via a higher value service you do so at your own expense).

4. Prior to returning your purchase, please contact us via our contact page to let us know that you will be sending the item back and include the following information:

• Your name, order number and postcode,
• The reason for the return of the goods,
• If you a seeking refund or exchange.
Please await a reply before sending your parcel back to us as failure to do so may result in a delay of any refund or exchange.

5. Any item being returned must be received back in its original shipped condition. We will inspect all items on their return for usage, damage and resale ability. Refunds or exchanges will not be offered for used or damaged goods which are not in a suitable condition for resale.

6. Any returned goods are the responsibility of the customer until receipt at our return address and all costs of returns are at the customers' expense. We strongly recommend that goods are returned via Royal Mail's "Recorded Delivery" service to guarantee signed proof of return. The Royal Mail's "Special Delivery" service may be a preferred service for more valuable items.

7. Regretfully, we are unable to reimburse you for the costs of our outbound shipping, packing and insurance of your purchase. We may ask for a nominal fee as a contribution towards any additional postage for exchanged items, depending on which shipping method you require.

8. We endeavour to refund within one week of goods being received by us and promise that all refunds will be made within 30 calendar days from receipt at our return address. We will not be held responsible or liable for any interest payment incurred from refunds being made subsequent to your credit or debit cards payment due date.

9. Please return the goods to: 9 Moorehead Terrace, Shipley, West Yorkshire, BD18 4LA.

10. Goods which we receive that have been returned outside of our Returns Policy will be defined as 'Disputed Items'. We will not refund or exchange any 'Dispute Items.' We will provide a reason for our decision and will happily re-ship 'Disputed Items' to you at your own expense. Disputed Items may be destroyed within 91 calendar days from their receipt back to us.